The Pitfalls of Productivity by the Numbers

The Pitfalls of Productivity by the Numbers The Pitfalls of Productivity by the Numbers The Pitfalls of Productivity by the Numbers Businesses are constantly looking for ways to measure productivity in order to reduce costs and increase efficiency. The challenge is finding methods that accurately reflect how a business is doing. Sometimes business owners and executives want to see numbers that show everything from transactions per hour to customer satisfaction. As a result supervisors run the risk of relying too heavily on the numbers without really understanding how that translates into improved employee performance. Numbers can be good, but in today’s blog post we will look at some of the pitfalls of relying too heavily on such productivity measures. CHEATING THE SYSTEM One of my early jobs was working as a courtesy clerk at a major grocery store chain. Cashier performance was measured based on the speed they rang up orders. Any time spent not ringing up items brought that number down, and, in effect, counted against them. This led many cashiers to log out between transactions, even if it meant saving no more than 20 seconds. It almost became a game for some cashiers as they tried to shave off seconds of downtime throughout their shifts. I recently went shopping at another store in the same chain I had worked at years ago, and I noticed cashiers were logging out between transactions. I looked around the store and saw lines that were five or six people deep and wondered if placing that much emphasis on such numbers was really an effective way to improve the customer experience, especially given that the numbers did not accurately reflect downtime at the checkstands. Lines did not seem to be moving any quicker in the years since I had worked for the chain, so was this really working? While logging in and out frequently makes for great numbers that impress executives at the corporate office, it seems to create cashiers whose top priority is productivity stats rather than giving the best customer service. Sure, cashiers in such situations can still give great service, but it often becomes second to pulling high numbers. Speed of checkout is important, but should it be the driving factor? MAKING CUSTOMER SERVICE THE TOP PRIORITY The last company I worked at was a small grocery chain in Northern California. Cashier performance was not measured in checkstand statistics. Instead, we relied heavily on customer feedback, secret shopper reports and sales. The philosophy was that increased sales reflected improved customer service, and employees saw the benefits of increased sales in their quarterly gainsharing checks. I noticed that cashiers at the store tended to be happier, and customer satisfaction was their top priority. It was not just about pulling high numbers, but it was about creating positive interactions with each person that came through the line. When I talked to cashiers who had worked at stores where checkstand numbers were the top performance measure, my observations were confirmed. In systems that relied too heavily on numbers, cashiers explained that they often felt managers saw them as a statistic and not as a person. .ai-rotate {position: relative;} .ai-rotate-hidden {visibility: hidden;} .ai-rotate-hidden-2 {position: absolute; top: 0; left: 0; width: 100%; height: 100%;} .ai-list-data, .ai-ip-data, .ai-fallback, .ai-list-block {visibility: hidden; position: absolute; width: 50%; height: 1px; z-index: -9999;} SAFETY FIRST When I did HR at a distribution center, supervisors measured productivity by lines pulled per hour. Much like the feedback I heard from cashiers working in numbers-driven environments, employees complained that they felt like supervisors only cared about high numbers. As a result of this system, we also discovered that many employees were engaging in unsafe practices to cheat the system. Instead of grabbing a stepladder to pull items on a high shelf, they would climb up shelves to get at high items. They did not want to lose time by grabbing a ladder. We started seeing an increase in people getting injured in falls from such actions or even by falling boxes bumping their heads. When measuring productivity by the numbers, it is crucial to design goals that take safe working speeds into consideration. Given the cost and lost time caused by workplace injuries, it is important to remember that working safely is much more important than working quickly. IN THE END… So, is there a place for numbers? I think there is. When we are talking about grocery store cashiers, warehouse workers and other similar jobs, speed is important. But it is also important to make sure that people are working hard because they want to do a good job and not just to increase a number. Relying too much on the numbers as a motivating factor can compromise the customer experience, employee satisfaction and safety. .ai-rotate {position: relative;} .ai-rotate-hidden {visibility: hidden;} .ai-rotate-hidden-2 {position: absolute; top: 0; left: 0; width: 100%; height: 100%;} .ai-list-data, .ai-ip-data, .ai-fallback, .ai-list-block {visibility: hidden; position: absolute; width: 50%; height: 1px; z-index: -9999;} What methods do you use to measure productivity in the workplace? How do you find ways to balance getting the numbers and positively motivating employees?.

Community First Responder The Ultimate Guide

Network First Responder The Ultimate Guide Network specialists on call (CFR) assume a key job in giving life-sparing crisis care to patients. They are willful laborers, dispatched by good cause, to go to chosen 999 calls. These volunteers altogether diminish the danger of close by patient's condition deteriorating, and are regularly the distinction between whether someone lives or bites the dust. In this blog, we'll furnish you with all the data that you need on Community First Responders.What is a Community First Responder? A Community First Responder is a prepared volunteer, who gives life-sparing treatment in their neighborhood, until a rescue vehicle shows up. Because of the way that (by definition) CFRs live in the neighborhood, are the first to show up at a crisis scene and consequently the first to direct treatment. This implies they assume a basic job. For instance, it is assessed that when a patient is encountering heart failure; consistently that passes by without them being defibrillated could lessen their odds of endurance by 10%. Network First Responders additionally help with other ailments, for example, breathing troubles, or dying. Indeed, even the most straightforward methods, for example, setting a patient in the recuperation position, can add to sparing a real existence. To get familiar with sparing lives, ensure you look at our Paramedic association website.How do Community First Responders train? Network First Responders are prepared by the causes and deliberate organizations that they work for. During the preparation procedure, all volunteers will be given a total manual forever sparing aptitudes and cultivator to utilize basic gear. Numerous intentional associations work related to one another, to give a skillful and careful national assistance. When their preparation is finished, First Responders will be 'available to come in to work'. This implies when they are working/chipping in, they'll be alarmed by Ambulance Control staff with respect to when they are required at an occurre nce or crisis scene. Typically you'll function as a component of a rota. What characteristics do I have to turn into a Community First Responder? So as to turn into a Community First Responder, there are various individual characteristics that you should have. Remember this can be a staggeringly unpleasant activity, and you may encounter things which are upsetting. In light of this present, it's significant that you are somebody who can manage horrible occurrences, in a quiet and coherent way. Alongside this, ask yourself the accompanying questions:Do I need to have any kind of effect? As we have referenced, Community First Responders assume a vital job in life-sparing. By chipping in, you would sign yourself up to have a huge effect to the community.Do I have the opportunity? This is a significant inquiry. It's not just about having the opportunity to really fill in as a First Responder, yet to prepare as well. Preparing is an occasionally protracted procedure, that doesn't simply occur without any forethought. It requires some investment to get familiar with the methods expected to oversee life-sparing treatment, and this is something you'll should be set up for so as to turn into a Community First Responder.Am I prepared to manage health related crises? Network First Responding is difficult. You'll be managing patients in extreme torment, some of them near death. In the most pessimistic scenarios, it's conceivable that you'll observe somebody kick the bucket before you. In the event that this sounds a lot to deal with, at that point it may merit addressing whether this is the correct job for you. The idea of the clinical business, unfortunately, directs that passing is consistently a possibility.Do I hold a full, clean driving permit? Normally, Community First Responders need to show up at the area of health related crises in a quick and proficient way. This implies they should have the option to drive (this is non-debatable) and their permit must be clean. Am I healthy? At last, in the event that you are conveying fundamental emergency treatment to patients, it's significant that you are somebody who is healthy yourself. Network First Responding implies a great deal of surging from A to B, in amazingly quick time. Great wellbeing is connected with mental sharpness, making you an unquestionably progressively able Community First Responder. This section was posted in Career Advice. Bookmark the permalink. Jordan Cooke TRAIN DRIVER SITUATIONAL Judgment TEST [Practice Resource]How2Become Successful At IPG Awards 2016

Fran Hauser Fairygodboss of the Week

Fran Hauser Fairygodboss of the Week A long-lasting media official and promoter for ladies around the world, Fran Hauser is a power to be dealt with. She ran computerized media organizations at AOL, Moviefone, and Time Inc, where she assembled People.com, before going to holy messenger contributing. Presently, Fran takes her gifts to the distributing scene; her first book, Fran Hauser: startup financial specialist, media official, ladies' promoter, and creator ofThe Myth of the Nice Girl Bedford, New York Reveal to us a little about your profession. How could you get to where you are currently? * I reexamined myself a couple of times on my profession way. I began my vocation in a simply money related job and progressed to a general administration position in media for a long time. I ran advanced media organizations at AOL, Moviefone, and afterward at Time Inc. where I ran People.com. Around the finish of my residency at Time Inc., I understood that working with new businesses was what I adored most about my activity. So I began heavenly attendant contributing as a side hustle, which transformed into a full-time profession. These changes were conceivable as a result of my locale and system. On the off chance that it wasnt for the time and vitality I had spent developing connections in the NYC tech startup network all through my profession, I dont figure I could have made the progress from media to contributing. What is an achievement that you are pleased with? Its difficult to pick only one! Composing and distributing a book is most likely my greatest achievement at the present time. Its something I needed to do since I was a young lady and Ive been effectively pondering this accurate book since 2009. Presently, at last, after nine years, its become a reality. I love tutoring and offering guidance so it feels extraordinary to have the option to arrange that and put everything Ive learned during the time into a playbook for other working ladies. What is the #1 vocation tip you'd prefer to impart to other ladies who need to have effective professions like you? Set aside some effort to construct connections and put resources into yourself. Numerous ladies dont get their heads from the PC. They are so centered around accomplishing extraordinary work for their organization that they dont organize building their own system and network. Just 1 out of 5 ladies have a guide. Having a mentoror tutoring yourselfcan be that X factor that takes your vocation to the following level. Who is YOUR Fairygodboss? what's more, Why? * Patricia Karpas, the prime supporter of the Meditation Studio application. I wouldnt have composed my book, The Myth of the Nice Girl, in the event that it wasnt for Patricia. She remained on me for a long time to do this. She put stock in the theme and the widespread need in business for everybody to be increasingly human. She sees the potential in individuals and is continually supporting ladies and making openings. Since she is such an enthusiast of the book, she assembled an assortment of contemplations dependent on the book. You need individuals like that in your life. What do you do when you're not working? I took up skiing three years back. Its something I feared as long as I can remember, and I possibly got into it in light of the fact that my young men began skiing when they were three. I needed them to see that I would really get out therenot be the coat-holding guardian sitting by the chimney. It is difficult to figure out how to ski as a grown-up! Be that as it may, I did it. Presently Im skiing and I love it. Its something that the entire family can do together, and even as my children get more established, we will in any case have the option to have that time all together. I defeated my dread and it makes me wonder what else would i be able to do that Ive been terrified of. Lightning Round: What book would you carry with you on a remote location? Mediator of Maladies by Jhumpa Lahiri. I love her composing to such an extent. As a settler myself, I identify with her accounts, her characters, and the dynamic she makes. Her composing is so expressive. I additionally love short storiesyou get such a great amount of value for your money.

Jamie Osborn - Work It Daily

Jamie Osborn - Work It Daily Selection representative Info Name: Jamie Osborn Title: Certified Finance Accounting Recruiter Email: jamie.osborn@adeccona.com LinkedIn: www.linkedin.com/in/jamiedosborn Telephone: 616-432-6209 Twitter: @adeccofinancemi Organization Info Organization: Adecco USA Area: Grand Rapids, MI Site: www.adeccousa.com Professions Page: adeccofinancejobs.com LinkedIn: www.linkedin.com/organization/adecco-staffing-usa Twitter: @adeccousa Facebook: www.facebook.com/AdeccoUSA For Job Candidates Favored Method To Be Contacted By A Candidate: Phone Favored Process For Following Up On Application: Apply by visiting www.adeccousa.com and in the upper right corner, if it's not too much trouble decide to Create Profile. In the wake of choosing office ID 3366 and transferring a resume, if you don't mind call at 616.432.6209. Things That Impress You In A Candidate: Candidates with life span and enthusiasm for working in the bookkeeping and fund industry all through Michigan. Things Candidates Must Include To Be Considered For Job: Resume and cutting-edge contact data. Things That Will Disqualify A Candidate From Getting Considered: Lack of resume and absence of current contact data. Can Candidates Apply For Multiple Positions And Not Get Penalized?: Yes Enrollment specialist's Perspective What's your preferred statement? The future has a place with the individuals who have faith in the magnificence they had always wanted. - Eleanor Roosevelt What do you like to do in your extra time? Volunteer with Friends and Families of Cystic Fibrosis, play sports and investigate the specialty brew industry! In a sentence, for what reason do you appreciate working at your conversation? Consistently, I get the chance to change lives by associating workers with the occupations they had always wanted! In a sentence, how does your organization have a fabulous time all the time? We try sincerely so we can play more enthusiastically along with group awards after accomplishing our objectives. In a sentence, how might you depict the workers at your organization? Our representatives are devoted and energetic about the business and worker relationship. Have you joined our profession development club?Join Us Today!